The Practice operates a zero tolerance policy towards patients who are violent or abusive to the doctors, nurses or members of staff.
Patients who act in a violent or abusive manner will be removed from the Practice list.
The Practice staff are here to help and assist you in a polite and helpful manner and require the same respect afforded to them.
Patients will also be removed from the list in the following circumstances:
- Violence and aggression towards staff or members of the public.
- Damage to practice property or equipment.
- Change of residence to outside of the practice area.
- Persistent misuse of the system.
Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication. Patients who are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, charges may then be brought against these individuals.
